Last Updated: October 7, 2025

At Southern Spices, we take great care in preparing, packaging, and shipping your orders to ensure they reach you in perfect condition.
Please read our Returns & Refund Policy carefully before making a purchase.

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1. No Returns or Exchanges

We do not accept returns or exchanges once an order has been delivered.
All products are carefully packed and sealed to maintain freshness, hygiene, and quality — hence, we cannot accept returns of opened or used items.

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2. Damaged or Defective Products

We understand that damages can sometimes occur during transit despite our best efforts.
If you receive a product that is damaged, defective, or missing, please contact us within 48 hours of delivery at southernspices@gmail.com with the following details:

• Your Order ID

• Photographs or videos clearly showing the damaged or defective product

• Unboxing video (recommended for quicker verification)

Once verified, we will offer you either a replacement or a full refund for the damaged item.

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3. Refund Process

• Approved refunds will be processed to your original method of payment within 5–7 working days.

• In some cases, it may take additional time for your bank or payment provider to reflect the amount in your account.

• Refunds are applicable only for verified cases of damage or incorrect products.

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4. Non-Refundable Situations

Refunds or replacements will not be issued for:

• Incorrect address provided by the customer

• Packages refused or undelivered due to customer unavailability

• Products opened, used, or tampered with after delivery

• Complaints raised beyond 48 hours of product receipt

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5. Contact Us

For any refund or replacement requests, please reach out to:
Southern Spices
📍 21, Greams Lane, Off Greams Road, Chennai, Tamil Nadu 600006, India
📧 southernspices@gmail.com