Privacy Policy

Privacy Policy

Last Updated: October 7, 2025

This Privacy Policy explains how Southern Spices collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website or contact us through other means.

By using our website or providing your information, you agree to the terms outlined below.

1. Company Information

Southern Spices
📍 21, Greams Lane, Off Greams Road,
Chennai, Tamil Nadu 600006, India
📧 southernspices@gmail.com

2. Information We Collect

We collect personal and non-personal information to process orders, improve our services, and communicate with you effectively.

Personal Information:

When you interact with our website, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (processed securely through third-party gateways)

  • Order history and preferences

Non-Personal Information:

We may collect:

  • Browser type, device information, and IP address

  • Pages visited, time spent on site, and referring URLs

  • Cookies and similar tracking technologies (explained below)

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Send order confirmations, invoices, and shipping updates

  • Respond to your inquiries and customer support requests

  • Improve our website, products, and user experience

  • Send promotional emails or offers (only with your consent)

  • Comply with legal obligations

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and analyze site performance.

You can choose to disable cookies through your browser settings, but some parts of the website may not function properly without them.

5. Information Sharing & Disclosure

We respect your privacy and do not sell or rent your personal information. However, we may share it with:

  • Service Providers: Payment gateways, shipping partners, and email service providers who assist in order processing and communication.

  • Legal Authorities: If required by law, regulation, or legal process to disclose certain information.

All third parties are obligated to maintain the confidentiality and security of your data.

6. Data Security

We take appropriate measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

All online transactions are processed through secure, encrypted connections (SSL). However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

  • Access and review your personal data

  • Request correction or deletion of your information

  • Withdraw consent for promotional communications at any time

To exercise these rights, please contact us at southernspices@gmail.com.

8. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies when visiting them.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:
Southern Spices
📍 21, Greams Lane, Off Greams Road, Chennai, Tamil Nadu 600006, India
📧 southernspices@gmail.com